Mount Isa City Council has introduced a simplified water charging methodology in line with best practice and State Government requirements.
From 1 July 2018 water charges are made up of two parts:
- Water Access Charge that appears on your rate notices half yearly; and
- A Consumption Charge that is provided on a separate water consumption notice issued either quarterly or half-yearly, and is based on the amount of water you use.
For further information on Council's water meter access and water consumption charges please refer to Council's Revenue Statement(PDF, 1MB) .
Leaks
Water Leaks that occur from water pipes and fittings on your side of the water meter are the responsibility of the Property Owner. One of the easiest ways to check to see whether you have a leak is by taking a water meter reading before leaving the house for a couple of hours, and taking another reading on your return.
When performing this test ensure you do not have the dishwasher, washing machine, watering system or evaporative air conditioning in use as these are using water and will be recorded through the meter.
On returning home the meter reading should not have changed. If the meter reading has increased (and you are certain that no water was used whilst absent) then this may be a sign that there is an internal leak and you should contact a licensed plumber as soon as possible. Any internal leaks and associated costs are the responsibility of the property owner. Council recognises concealed leaks can result in significant financial cost to the ratepayer, for further details on the concessions available and eligibility criteria please refer to Council's Concealed Water Leak Remission Policy.
Concealed Water Leaks
Council has adopted a Concealed Water Leak Remission Policy(PDF, 253KB) to assist ratepayers who experience financial hardship due to a concealed water leak on their property.
For further information on Council's Concealed Water Leak Remission Policy or if you would like to apply for a remission of water consumption charges due to a concealed water leak, please refer to the following:
Applications can be submitted via the following:
Email: city@mountisa.qld.gov.au
In person: 23 West Street Mount Isa
Mail:
CEO
Mount Isa City Council
PO Box 815
Mount Isa QLD 4825
Please ensure all required supporting documentation is submitted with your application.
Faulty Water Meters
If you believe that your meter is reading inaccurately an accuracy test can be conducted. Please complete the Application for Water Meter Accuracy Test(PDF, 364KB) and submit your application to Council with the applicable fee. Refer to Council's Register of Cost Recovery Fees(PDF, 388KB) for applicable charges.
20mm and 25mm meters
Internal Test: Domestic 20mm and 25mm size meters are tested on site by a certified Council plumber.
20mm to 150mm meters
External Test: Domestic & Commercial sized meters are removed, sent away and tested by an independent body.
If your meter is to be found outside of the Australian Water Meter Standards, the following will occur:
- Your application fee will be refunded
- The water meter will be replaced at no cost to the owner
- Council will review your Water Consumption Notice
If your meter is to be found within the Australian Water Meter Standards, the following will occur:
- A final invoice will be issued covering any additional costs relating to:
- Postage
- Testing
- Water meter replacement
- Council labour and equipment
Your Water Consumption Notice will remain in effect.
Please contact Council if you require further assistance with lodging your application.
Charging Water to Tenants in Residential Properties
Water Notices are issued to the owner of the property, tenants will not be billed directly by Mount Isa City Council.
Council cannot offer any advice regarding charging water to tenants, please contact your managing agent or visit the Residential Tenancies Authority (RTA) Website for further information.
Please note: State Bulk Water is not applicable to Mount Isa City Council.