Policies and Procedures

Below are Council's Statutory, Community and Administrative type policies and procedures.

Statutory Policies are adopted by Council due to a legislative requirement, or approved by the CEO as prescribed in the relevant legislation.

Community Policies are adopted by Council and have a direct impact on the community.

Administrative Policies are adopted by Council and provide direction for internal management of the day to day operations of Council. These policies don't have a direct impact on the community.

Management Directives are approved by the CEO and provide direction for internal management of the day to day operations of Council.

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Environment Policies

Environment and Health, Water and Sewerage

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Customer Service Policy

This policy clearly defines all parties' roles and responsibilities when dealing with customers, and customers' complaints. Each local government must establish a process for resolving complaints by affected persons about failures of its local government business entities to carry on activities in a way that complies with the competitive neutrality principles applying to the activities.

View Council's Customer Service Policy(PDF, 213KB).

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